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FAQ

You don't need an account to shop with us, but there are some benefits if you do create one such as :

• Quick checkout process

• Check your order status and view your order history with ease.

• We'll keep you updated on the latest releases and special discounts.

We gladly accept payments via credit card (VISA, Mastercard, Discover, AMEX) and PayPal.

When you shop online using your credit card, all of your personal data is transmitted to an SSL secure website. Your contact information is then encrypted and sent over our credit card provider's network, where your card and transaction are authorized and approved. Our servers do not keep any payment information.

You must input your information using the English-language input method, including punctuations, since our website and service are primarily in English. If any of your address's letters are from a different language, you should substitute them with comparable English characters. The letter "?" may be replaced with "c," for example.

We cannot revise your shipping address after you have placed the order and it has been processed or shipped. To avoid any complications, please update your shipping address to your residential address instead of vocational. Unfortunately, we are not privy to how long customs will hold the package at its destination.

Depending on the shipping option you select, orders will take a certain amount of time to arrive. You will be alerted via email once your order has shipped, and we will include the tracking number and website. If there is significant delay in receiving your shipment, please check with your country's customs department as this may be the cause.

If there are still things missing, please contact us right away at care@shoptonix.com.

Items purchased from Shoptonix may be returned for store credit within 14 days of purchase . All items must have their original tags attached and be unworn and unwashed. 

Please visit https://www.shoptonix.com/policies/refund-policy for further assistance. 

Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

 If a product you are requesting is out of stock at the time the RA arrives, you will be issued store credit for that product. Please list alternative options on the RA form.  

Unfortunately, we are not able to accept backorders at this time.

*If a product is individually marked as final sale, that voids the standard return policy. 

We only replace items if they are defective or damaged. We do not provide exchanges for items if the wrong item was chosen while placing orders.

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